Archive for the ‘meaningful failure’ Category

Preparation for an upcoming blog post

November 27, 2016

I’ve been working on a post about feminism and the different paths women face in careers and society that men don’t face. Here are a few resources that have both informed my journey and point of view, and have helped me understand the landscape better:

Salesforce.com Dreamforce Equality Summits – Salesforce.com is a company that walks its talk about values and equality. When ___ raised the issue of gender equality in pay to CEO Marc Beniof, his reaction was to dig into the data. And they found they had a problem, and spent $3M “true-ing up” salaries. Their focus on equality at Dreamforce is equal parts inspiration and pragmatic.

Dreamforce 2016

DF Equality Summit 2016.png

Dreamforce 2015

df-2015-equality-summit

Sheryl Sandberg’s Lean In – this book polarized and galvanized the professional world. Perhaps not the first book to highlight the different ways women are treated in society and their careers, but an unapologetic outline of the landscape.

lean-in

Anne Marie Slaughter’s Women Can’t Have It All – the most read article on TheAtlantic.com, ever, this was a counterpunch to Lean In and laid bare how women face different pressure to succeed in their careers while also being the primary caregiver to their children. Pressure men do not face.

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Bitch Media – This is a thoughtful feminist publishing group that takes complex issues and orchestrates measured discussion and evaluation of the factors creating inequality for women, and the means to address them. The tone is serious and unflinching.

bitch-media

Bitch Media’s Popaganda podcast – And for folks who like to hear their discourse about feminist topics,  Popaganda provides interviews and discussions of a wide range of feminist topics. And the range will present the listener with subjects that may be on the edge or even outside their comfort zone, but that’s good.

popaganda

I’m done with Uber – The moral cost is too high

November 29, 2014

I was one one of Uber’s best fans – I must have recruited a dozen friends and colleagues to the service, because it fundamentally is just so much better than taxis or car services. Wonderfully inspired idea, and at the street level, brilliantly executed. I loved it.

And I use the past tense because I did love it. But not anymore. The trickle of moral lapses by Uber’s CEO, Travis Kalanick, have become a roaring torrent. Uber has an ethics problem, but most importantly it has an ethical leadership problem.

Peter Thiel summed it up succinctly: “Uber is the most ethically challenged company in Silicon Valley.”

Which is why the details of the plan to smear journalists who create unflattering views of the service pushed me to the point of being all done with the service.  So, on November 25 I sent my request to Uber to cancel my account, as “the moral cost to me of doing business with your firm is more than I can afford, and I have happily created my first accounts at Lyft and Curb.”

And in efficient Uber fashion, I received this confirmation of my account cancellation, which is sad. The service and drivers are great. But that’s not enough today. You have to believe in and trust the people at the top. And I can do neither with Uber the way it is being run right now. Travis – until you show some leadership and I won’t be back.Uber Cancellation

My User Manual

October 12, 2013

A little over a year ago I started a new job, and a big component of my role was to help the company bring a lot of scale to their marketing, and bring a higher tempo and user focus to the company’s product development. This meant taking three groups of already high performing teams, and leading them into territories unfamiliar to them, while also helping them develop skills and capabilities new to many.

This is the kind of job that comes around in your career rarely. Tremendous, tremendous fun, and the best part is it’s only just beginning. We’re growing like crazy, and are about to enter that phase of the market where we have the right offering at the right time, and are about to see some pretty breathtaking expansion.

transparency

And I found myself explaining how I work, how I manage, and many of my core values as a manager, but also as a person. A lot.

So much of creating the opportunity for the rapid experimentation, fast failure, “iterate to excellence” team performance is based on how you work as a team, not what you work on as a team.

I mentioned this to my wife in a text message while on a train headed to work, and she pointed me to an interview with a CEO about his “user manual” – a one page document that lays out how anyone in the company can easily understand how to work with him. I LOVED it. A combination of approaches, philosophy, and personal values.

By the time I got off the train I had a complete draft of my User Manual. Check it out, I’m on v2.1

By the time I’d plugged in at the office I published it to  everyone on my teams via Chatter, as well as my counterparts on the exec team and a bunch of others I work with frequently.

Folks on my team appreciated the transparency, and it’s made it so much easier to engage with other teams and get to a place of trust and performance that much more quickly.

But the best part was for me. Any time you have to be intentional about something, and write it down, you learn something about yourself.

Back online

February 29, 2012

Well, that was a long hiatus. But for a lot of good reasons I needed the time away from this and feel ready and enthusiastic about resuming the exploration of technology and startups and how failure critically enables their success.

Next post to follow, and will be on the theme of how user acquisition costs and leverage have dramatically reduced the financing required to get a company to break-even (and to a seven figure user base), and how that’s reshaping not just early stage businesses, but mature enterprises.

Stay tuned, and thanks for your patience these past months.

Pete

You miss 100% of the shots you don’t take

December 15, 2009

Something I have just loved about being in the venture capital business is the people I’ve met, running businesses I did not fund.  And of those there are a few I found so relevant to my own interests, and with founders who had such passion and integrity, that I continued to meet with them well after saying “no.”  Trying to be a productive sounding board, making introductions, passing along knowledge or experience where it seemed helpful.

It’s always been such a pleasure to get the updates from these CEOs, they arrive when you least expect them and it’s exciting to see how things are developing, where the connection is no longer the possibility of financing, but a genuine interest in the business and a relationship with the CEO/team.

Dustin Hubbard of Paperspine is one of these.  His company offered a subscription service for books.  Physical books.  He  had the idea for his company after finishing a book, and having no room for it in his already jammed bedside table.  So, he planned and planned, left his job at Microsoft, started and ran Paperspine out of his garage.

Paperspine worked really well, and solved problems that people cared about.  It probably saved my family hundreds of dollars, just with my 16 year-old daughter, a voracious reader, and who routinely dropped tens of dollars at bookstores, only to read the books once.  She loved Paperspine.  She was on a five book out at once subscription at one point, and it enabled more massive reading without bankrupting her.

And while Dustin had gotten Paperspine off the ground with funding from friends and family, he couldn’t raise his next round of financing – in a market where raising money is almost impossible anyway.  But he applied himself to solving this problem with every ethical means imaginable.  Cut costs to get to break even, went back to work at Microsoft, tried to expand into ebook rentals.

Dustin and I spoke every 45-60 days, where he would walk me through his latest set of challenges, his ideas to address them, and we’d then spend the next hour testing his assumptions, plans, and brainstorm solutions.  But he always arrived prepared and ready to dive into a meaningful discussion, and sometimes I could help, other times I think he just valued the opportunity to have someone outside the company to run his thinking by.

But for many reasons, some within in his control, many outside it, he was unable to get his next round of financing.  And he seemed to be reaching the limit of how much this business was encroaching on his life, quality of life, and family.

So, last night I was truly saddened but not necessarily surprised to receive an email from Dustin, saying that he was closing the doors.  I can only imagine how hard this was for him, how heartbreaking.

And he closed off his dreams for Paperspine with the kind of grace and thoughtfulness that we should all take note of, and admire.  You should read his final blog entry, a real fitting testimonial to a worthy business, and an incredibly decent founder.  And you can see pictures of his “warehouse” in his garage, and learn more about how he took his idea and brought it to life.

His wife framed this so well, reminding him that “you miss 100% of the shots you don’t take.”

That phrase captures the essence of what it means to take an idea that crossed your mind, and have the courage to start a company to bring that idea to life.  And you bring it to life focused on why it will and should succeed, while also keeping, in a separate place, the knowledge that there are many reasons why it could fail.

Dustin, you should be very proud of what you accomplished and learned these past two years, but you should also be very proud of how you ran your company, and how you finished.  Well done, not painless, but well done, indeed.

Dealing with equality, invisibility

November 10, 2009

In the past two weeks I’ve had a series of conversations with friends and colleagues about women in the technology workforce, provoked by of all things, water pollution.  The commonality being we’ve moved past the point where the problem is what is visible, and where we’re now facing the challenge of what you can’t see.

Here’s the water pollution angle:  A week or so ago I heard an interview with Charles Duhigg of the NY Times about how the cleanliness of the nation’s water supply is perhaps at greater risk than it’s ever been.  More so than back in the ‘70s, where the pollution was severe: rivers that caught fire, bore multi-colored hues of industrial waste, had detritus floating in them.

Today’s water pollution is microscopic, requiring sophisticated filtering that’s too expensive for water utilities to install.  Charles suggested the most practicable solution is for people to filter their own water, and take personal responsibility to ensure it’s clean and safe. 

So here’s where women in the technology workforce comes in.  Much visible change has happened.  Women are in the workforce, and are increasingly taking leadership positions.  Just not enough.  And what is the right number?  I have no idea, I’d like to think it’s the number that exists when everyone selected for a job is done so on the basis of merit.  The whole point is that it’s the product of an ongoing balancing act. 

I have faith that women’s pay will increase as more and more compensation and performance review processes are made transparent.  But unless they are listened to as equals, then all the process in the world still won’t address this fundamental form of discrimination, affecting the information that feeds performance reviews.  Will women ever get to parity unless their ideas are considered on an equal basis as men’s?

In the technology sector, ideas are what fuels business, so unless women’s ideas are given the same consideration as men’s, they will suffer when it comes time for reviews, and that will affect their compensation.  It won’t address why the women make $0.77 compared to every $1 their male counterparts make, but it won’t hurt.

So, who’s responsible to fix this?   We all are, and we fix it in the moment, calling it out and challenging it in the moment, when it happens. 

I was involved as a member of the board of a public-private entity where we were trying to determine the site of a new facility.  We’d spent weeks and weeks trying to figure out how to secure a really great site, and were running into all sorts of problems.  It was getting frustrating, and I made a suggestion about putting it in a less attractive, but more pragmatic location, which we quickly agreed to do. 

A female staff member pulled me aside after the meeting to thank me, saying she’d been making the same suggestion for weeks, but her superiors hadn’t listened to her.  I can tell you my suggestion was not all that insightful or magnificently made, but I was the male and it was listened to.

Rather than call this out, I spoke to her separately.  I was concerned about creating conflict between her and her superior.  So I let her know I realized how frustrated she must have been to not be listened to, and that at least I saw this.  How will the other male members of this board know how to listen differently if they aren’t shown where they haven’t done so?  I didn’t correct this in the moment, and in doing so I failed the woman who thanked me. 

And this is where the water analogy comes back.  The way to deal with this is to take personal responsibility, and to make what is invisible, visible. 

It is as much women’s responsibility to be louder and less convenient as it is men’s responsibilities to listen more actively.  In either case, everyone has an obligation to call out inequality when they see it.  And it won’t be convenient. 

That’s where I screwed up, and won’t do that again.

A sizable share of the readers of my blog are women.  What’s your experience?

Startup advice brilliance

October 21, 2009

A friend pointed me to a superb summary of advice for startups, specifically calling out the ways that advice can be flawed, along with some perceptive insights into how to identify advice that’s actionable and useful.  The post is by Eric Reis, and is appropriately titled The 10 Ways Startup Advice is Flawed

Eric’s pov is appropriately snarky, and at a macro level he calls out various ways that being lucky and being smart are frequently confused with each other.  Snarkiness aside, the really valuable point he makes is how important it is to be a critical thinker, in general.  The value of making your own assessment of the information you’re consuming, and not just accepting it.

I especially liked his point #6: Maybe the thing they did used to work, but it doesn’t anymore

I think about that a lot in my own context.  I was at RealNetworks back when it truly was pioneering this new phenomena of sending audio and video over the internet, and we owned that market.  In public we said we had 85%+ share of the market, but in reality it was closer to 95% for a good long time.

We called the shots, named the prices, dictated terms.  We muscled into and out of markets we cared about, aligned ourselves with titans of the technology landscape.

And then Microsoft showed up and we fought them tooth and nail.  It was a hard and ugly fight, which they eventually won (once they started paying attention).

Well, they won, sort of.  It was epic, and in a start-up kind of way, it was epic fun.  I remember picking a big fight with the Windows Media team on an internet media list-serve, where I’d just published some user research showing how people preferred our new video to Windows Media’s.

And Microsoft’s head of a/v technology posted to the list, accusing us of fluffing up the research, and he included a three page outline of the ways you could falsify/skew consumer surveys.  And it was so much fun to respond to the list , asking “how was it that Microsoft knew of so many ways to distort research?”

But I digress.

We each became so obsessed with each other we quit paying attention to what Macromedia was doing with Flash and what Apple was doing with the tight coupling of iTunes and the iPod.  So, while we were both wrestling in the mud pit, Apple and Macromedia left the building and started more interesting and lucrative businesses elsewhere.  And until that point the thing we did at RealNetworks really did used to work.

Eric’s “ten ways” are simple and insightful.  The hard part is putting them into action, in the moment.  My experience at RealNetworks is valuable to the startups I work with and talk to if and only if both of us are cognizant of its context.  And it takes discipline and a good dose of humility to walk the talk Eric is alluding to.

I know there’s a ton of stuff I did that was a product of luck and timing, and a lot that was a result of deliberate hard work and applied intelligence.  The hard part is being honest enough with myself to examine where those boundary lines are, to strip out the specific circumstantial knowledge from the generalized, truly durable knowledge.

So, let’s all get a good laugh out of Eric’s list, but also remember how hard it is to actually do what he’s suggesting.

Performance and an opportunity to explore it

October 2, 2009

The underpinning principle of this blog is “meaningful failure”, and what you can learn when you examine this critical juncture of where you fail and embrace what you can learn through that failure.

I’ve been seeking out others who share this interest, and last year I discovered Ross Bentley who runs a consulting business, Bentley Performance Systems, that focuses on improving performance for executives and interestingly, professional race car drivers.  That latter constituency intrigued me.  Failure on a race track has specific tangible implications that failure in business does not:  bent metal, physical harm, or worse.

Ross spends his time working with his clients on very personal elements of improving performance, along with more straightforward tools and techniques of planning and analysis.  His focus on who you are as a person I find interesting, the examination about what emotionally or psychologically may be holding someone back from achieving their potential is an area like failure where people are less comfortable speaking plainly and openly.

In the case of the racers and the executives the conversation goes in the same direction:  how can you best prepare yourself to be constantly improving, learning from success and failure?  He engages them in relevant and specific conversations focused on getting them to do to what they do differently and better.

And after this discussion, examination, and hard work the racers go to the track and the CEOs go to their offices.  In both cases they’re in environments where the information is flowing by, fast, and they need to make decisions and situation assessments rapidly.  And each ends up with a quantifiable data set telling them how well they performed: lap times & finish order, income statements & balance sheets.

Ross and I got together yesterday so he could share a research project he’s starting called Performance in the Workplace. He wants to to better understand how executives assess their own performance, and what affects their performance over time.

The research is nice and simple:  he’s asking them to fill out a short survey, once a week, and tell him how well they feel they’ve performed, and why.  You can participate in the project by signing up here.

What I like about his approach is that he’s not defining “performance” for the participants.  He’s letting them define it for themselves.  When he first told me about this my reaction was “that’s pretty subjective, why not quantify performance with metrics”?”.  But then I realized, that really misses the point.  When you’re trying to help people do better every day, metrics are the product of your performance, not the measure of it.

We run businesses based on a set of milestones, KPIs (key performance indicators) – “dashboards” – and these are important measures of the recent past.  And they’re critical – I’ve written about why a well documented operating plan and the corresponding assumptions are essential to managing your business.

But executives spend their days making decisions, asking questions, analyzing and assessing – and of course this results in metric-based results.  But not in the moment.  How do you assess the effectiveness of your performance while you’re making those decisions, asking those questions, digging into those numbers?

I think Ross is onto an interesting topic here.  What causes you to feel you’re performing well one day, and not so well the next?  Will the act of self-assessing performance help you, in and of itself, to become more effective and cause you to be closer to the top of your game?

I’m going to participate, because in my business, at best I get monthly or quarterly metrics from my companies in terms of valuations I can apply to rates of return – on paper – and it takes years to get to the point where you can convert the paper value to cash or stock you can sell for cash.  Daily performance is not at all quantifiable with metrics, but matters oh so much.

I’m sure I can learn something from this, and am eager to see how what he finds.

Offsite complete, re-entry, hiatus

September 3, 2009

Well, my adventure came to a rather fitting and comfortable close on Monday August 24th, at about 10:45 in the morning, when I arrived at the Onion Valley trailhead, and met my longtime friend, Miles, who graciously spirited me away to one of his relatives’ condos at Mammoth Mountain, so I could take a well deserved, and very much needed hot shower.  We then spent the next eight or so hours catching up as we made our way back to San Francisco, where I caught a flight back home on Tuesday morning.

The trip was just spectacular.  No disappointments really, of any kind.  An enormous number of small and large pleasant surprises along the way, and a steady stream of incredibly kind and generous people I met along the trail.  I ended up doing about what I had set out to do, mileage-wise (170+ miles, 60,000+ feet of climbing and descending), but had to adjust both the beginning of the trip (started a few days later than I had planned) and the end (decided not to do the 28 miles in two days to Shepherd’s Pass, and left the trail at Kearsarge Pass instead).

I began the trip with two close friends from high school (Ernie and Duane), and was able to end the trip meeting three other close friends from high school and college (Brian, Steve, and Mark)…all of whom I’ve been backpacking with in much of this same country for many years.  And in between I had plenty of time on my own, some days not seeing a single person on the trail, and camping at some lakes where I was the only person there – and perhaps for many miles around.  But I was never lonely, or lacking for something wonderful to look at, think about, or explore.

Two people I met really made warm and lasting impressions.  The first was Patt, the 81 year-old woman who ran the Muir Trail Ranch backpacker resupply station, and whose heart was both huge and warm.  She was charmed with what my thirteen year-old, Ben, wrote on the outside of my resupply package (actually a 5 gallon plastic bucket):  “By opening this bucket, you hereby agree to buy your thirteen year-old son a kitten”.  Ben loves cats, and she and I had a nice long laugh about his wit and seemingly foolproof plan.  Ben, sorry, that contract was not binding in California.

The second was a 20 year-old Cal Poly junior, Ryan, who I crossed paths with for two days, as he was on his way to attempting the entire John Muir Trail (all 221 miles), in nine days.  Ryan has maturity and ambition beyond his years, and carried a good dose of humility as well.  He had failed to do this same adventure in June, went home, figured out what had gone wrong, and came back to do it again.  Meaningful failure in action.  He posted a comment here on my blog when he returned, letting me know he did in fact finish in nine days.

I collected a set of photos and made an online slide show of my trip (using some slick web technology from our company, Smilebox), and it should be on this side of not too long and hopefully not boring:

Click to play this Smilebox slideshow: JMT slide show
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Thanks to so many of you for your encouragement and support.  I am deeply grateful I had this opportunity, and appreciated as well as valued every moment I was in the Sierras.

And as some of you may have noticed, I have changed the masthead photo, to one I took of Upper Kearsarge Lake on August 24, in the early morning.  A fitting photo, and it will be nice to have this frame my blog for the coming year.

It’s been a challenging “re-entry” process getting back up to speed on life at home and work, and I wanted this post to also let you know that I will be taking a hiatus from posting here, to focus attention on these areas.  I hope to resume again later in the fall.

My John Muir Trail adventure

August 8, 2009

Many of you know I’m about to make my trek down most of the John Muir Trail, and that I will be “off the grid” from today (August 8th) and on the trail until I emerge at the Symmes Creek Trailhead (near Independence, CA) on Monday August 25th.

This is a trip I’ve been planning for the better part of a year, and has been a life-long goal of mine.

Thanks to the generosity of some dear friends from high school who I bacpack with every summer, I will be carrying with me a “FindMeSpot” GPS unit, which will transmit my location to a google map embedded in a web page, so you can track my progress along the way.

The device is setup to broadcast my location every ten minutes, so you really can follow me as I go – think of it as a back-to-nature variant of twitter.

There will also be a little footprint corresponding to where I pressed my “update” button each day, which you can click on to get the time stamp and GPS coordinates.

You can check my progress and see where I am along the way.

That said, for those of you who know me well, I might end up forgetting to make a daily update, so if you don’t see an update on any one day, don’t assume something dire has happened. This GPS device also has a button I can press to summon the rangers, so it will also serve as an emergency beacon if I need it to, but we all know I won’t.

I may be able to update my blog when I resupply on the 14th or 15th, but am not counting on it.

Look for an update for sure sometime after I complete my trip, on the 26th or 27th.

Thanks everyone for your support and enthusiasm, I have much to reflect on, especially recently, relating to the core theme of this blog – meaningful failure.

I will surely have a wonderful experience, and am deeply grateful for the opportunity to make this journey.

Posted from my iPhone, at 7,800 feet near the Red’s Meadow trailhead. Updated from ‘small un-named lake’ next to the John Muir Trail, at 9,260 feet, where for good or bad, I have 3G reception.